Terms & Conditions.

1. Status of the Website and Agency Capacity

1.1 The Website operates strictly in the capacity of a booking agent acting on behalf of independent third-party suppliers (“Product Providers”) in respect of the Products made available for booking.

1.2 By making a booking through the Website, you acknowledge and agree that:

• The Company does not itself supply, perform, or deliver the Products;
• The contractual obligation for the provision of the Products rests solely with the relevant Product Provider; and
• The Company shall bear no responsibility or liability for the performance, suitability, or fulfilment of the Products.

1.3 The Company’s obligations are strictly limited to the facilitation and administrative processing of bookings.

2. Formation of Contract and Role of Product Providers

2.1 All Products advertised via the Website are supplied by independent third-party Product Providers.

2.2 Upon confirmation of a booking, a legally binding contract is formed directly between the customer and the relevant Product Provider, governed by the Product Provider’s own terms and conditions (“Product Provider Terms”).

2.3 The customer acknowledges and agrees that:

• The Company is not a party to the contract for the supply of the Products;
• The Product Provider Terms govern the provision, performance, and fulfilment of the Products; and
• Any claims relating to the performance or delivery of the Products must be directed solely to the Product Provider.

2.4 The Company may retain a portion of the booking price as a service fee, remitting the balance to the Product Provider.

3. AeroPark Exclusive (Curated Service)

3.1 “AeroPark Exclusive” is a premium booking option in which you are not required to choose a parking operator yourself.

3.2 Where you book an AeroPark Exclusive Product, the Company will select and assign the Product Provider it considers most suitable for your booking, and will include the additional benefits described for that Product at the time of booking.

3.3 AeroPark Exclusive does not change the Company’s status as a booking agent. The selected Product Provider remains responsible for performing the physical parking service, and the contract for the supply of that service is formed between you and that Product Provider as set out in sections 1 and 2.

3.4 The Company will confirm the assigned Product Provider and applicable handover instructions to you ahead of your travel date.

4. Pricing and Payment

4.1 Full payment is required at the time of booking via the payment methods made available on the Website.

4.2 All prices are displayed in the relevant currency and include applicable taxes unless otherwise stated.

4.3 The Company reserves the right to decline any booking where payment is unsuccessful, suspected to be fraudulent, or made without proper authorisation.

4.4 Additional charges, including foreign exchange fees or conversion costs, may be applied by financial institutions and are outside the control of the Company.

4.5 VAT invoices may only be issued where the relevant Product Provider supplies sufficient VAT registration information.

5. Amendments to Bookings

5.1 Certain booking types, including but not limited to “NON-FLEX”, “SUPERSAVER”, and “EARLY” products, are strictly non-amendable.

5.2 Where amendments are permitted, they shall be subject to:

• A minimum notice period of forty-eight (48) hours prior to the scheduled use of the Product; and
• Availability and acceptance by the relevant Product Provider.

5.3 Amendments shall only take effect upon written confirmation issued by the Company or the Product Provider.

5.4 The Company shall not be liable where an amendment request cannot be fulfilled by the Product Provider.

6. Cancellations and Refunds

6.1 Certain Products are non-cancellable and non-refundable, as specified at the time of booking.

6.2 Where cancellation is permitted, it must be requested no less than forty-eight (48) hours prior to the scheduled Product usage date.

6.3 Refunds, where applicable, shall be processed as follows:

• Bookings with cancellation cover: refund less booking fee and cancellation cover cost;
• Bookings without cancellation cover: refund less applicable cancellation fee and booking fee.

6.4 No refunds shall be issued in respect of:

• Expired bookings;
• Partially used Products; or
• Non-compliance with booking conditions.

6.5 Cancellation requests must be submitted via authorised communication channels only and shall not be valid if made directly to the Product Provider.

7. Complaints and Dispute Resolution

7.1 Any issues relating to Website functionality must be raised directly with the Company.

7.2 Any issues relating to the Product must initially be raised with the Product Provider at the time of or immediately following use.

7.3 Where a complaint remains unresolved, it must be escalated to the Company within seven (7) days.

7.4 The Company reserves the right to deem any complaint closed if not notified within fourteen (14) days of Product use.

8. General Provisions

8.1 If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

8.2 These Terms, together with the Privacy Policy, constitute the entire agreement between the parties.

8.3 No waiver of any right or remedy shall be effective unless made in writing.

8.4 These Terms shall be governed by and construed in accordance with the laws of England and Wales.

8.5 The courts of England and Wales shall have jurisdiction, without prejudice to any statutory rights applicable to consumers in other UK jurisdictions.